Politica de confidențialitate

Privacy Policy

Last Updated: March 2026

This Privacy Policy explains how Soulwall.art (referred to as "we", "us", or "our") collects, uses, and protects your personal information when you browse our website, make a digital purchase, or interact with our services.

By accessing our services, you acknowledge that you have read and understood the practices described in this policy.

1. Information We Collect

To provide you with high-quality digital art, we collect information that identifies you or relates to your activity on our store:

• Order & Contact Details: Your name, billing address, email address, and phone number. Since we sell digital products, we collect this primarily for payment verification, tax compliance (VAT), and to deliver your download links.
• Payment Information: We process payments through secure gateways (via Shopify). We do not store your full credit card numbers; we receive payment confirmations and transaction details to fulfill your order.
• Technical & Usage Data: Your IP address, device type, browser information, and how you navigate our site. This helps us optimize the store’s performance and security.
• Customer Support Communications: Any information you provide when contacting us at office@soulwall.art.

2. How We Use Your Data

We use your information strictly for the following purposes:

• Digital Delivery: To process your payment and automatically provide access to your purchased digital files.
• Communication: To send order confirmations, download links, and respond to your support requests.
• Marketing (Double Opt-in): If you have explicitly confirmed your subscription, we may send updates about new art collections or promotions. You can unsubscribe at any time.
• Security: To detect and prevent fraudulent transactions or unauthorized access to our digital assets.
• Legal Compliance: To meet our accounting, tax, and regulatory obligations in accordance with EU law.

3. Data Sharing and Third Parties

We do not sell your personal data. We only share information with trusted service providers necessary to operate our business:

• Shopify: Our platform provider, which processes your data to host our store and enable the checkout process.
• Payment Processors: Companies like Stripe or PayPal, strictly for handling your transactions.
• Digital Delivery Apps: Specialized tools used to generate and secure your unique download links.
• Legal Authorities: Only if required by law or to protect our rights and the safety of our users.

4. Digital Content & Cookies

We use cookies to improve your experience, such as remembering your cart items while you browse. You can manage cookie settings in your browser, but some features of the store may become unavailable.

5. Your Rights (GDPR - European Economic Area)

Since we operate and serve customers within the EEA, you have the following rights regarding your personal data:

• Access & Portability: You can request a copy of the data we hold about you.
• Correction or Deletion: You can ask us to update inaccurate data or delete your information (subject to legal record-keeping requirements).
• Withdrawal of Consent: You can opt-out of marketing communications at any time.
• Right to Complain: You have the right to contact your local data protection authority if you have concerns about our data practices.

6. Data Retention

We keep your information only as long as necessary to provide you with access to your digital purchases, maintain your account, and comply with tax and legal requirements (usually 5-10 years for financial records).

7. Security

While no digital transmission is 100% secure, we use Shopify’s industry-standard encryption and security protocols to protect your data. We recommend that you do not share your account access or download links with third parties.

8. Contact Us

For any questions regarding this policy or to exercise your data rights, please contact us:

Soulwall.art Email: office@soulwall.art

Location: Prevederii Street nr. 11B, Bucharest, Romania